FAQs

1. What payment methods do you accept?

We accept all major Credit Cards, Apple Pay, and Google Pay.

2. Can I cancel my order or change my address?

We understand that sometimes you can change your mind on an item. If you need to cancel your order, please send us an email within 24 hours after your purchase on info@massagematx.com After this period, we may not be able to cancel the order.

If you need to change your shipping address, please contact us right away, and we will do our best to update it during our order fulfilment process. If the item was already shipped, we cannot change the shipping address and advise you to contact the courier delivering your order.  This is the fastest and most effective way to request a change once the order has been dispatched. You'll see a link to the courier in your email. 

Please note that informing the correct address is your responsibility, and we cannot refund or replace the product in this case.

3. I ordered multiple items, why did I only receive one?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way!

4. Where's my order / How can I track my order?

You will receive an email confirming your order placement and another email with the tracking information when the order is processed and shipped to you. If you don't receive these emails, please contact us with your order number/email used on the purchase or full name so we can check it and provide you with the tracking information.

5. How does the Money Back Guarantee work?

Our return policy is valid within 30 days of receiving your item. In order to initiate a return, you must first contact us at info@massagematx.com. Note: The buyer is responsible for return shipping costs. Once we have received and inspected your returned item, we will notify you via email of the approval or rejection of your refund. Once approved, the refund will be credited through the original method of payment within 10 business days.

6. How long does shipping usually take?

The estimated shipping time for our products is approximately 1 to 7 business days. Our primary source of shipping is Royal Mail for international and domestic orders.

7. Where do you ship to?

We currently ship to Canada, United Kingdom, United States, Australia, and New Zealand. For better delivery service, we advise you to include your phone number in your order details, as the courier may need to contact you regarding the delivery.